You need to provide higher quality, better coordinated, patient-centered care, while controlling costs. Success will require a workforce with cutting edge clinical and technical skills, but also high levels of compassion, empathy, patient focus, communication and collaboration. Learn how our solutions reduce staff turnover, increase patient satisfaction, reduce legal risk, and improve operations quality.
There is a growing interest in the role of Emotional Intelligence (EQ) - a set of behavioral competencies which impact performance. Learn about how EQ applies to healthcare, and how it can be used to improve performance.
The Role of Behaviors and Talent in Patient Safety and Organizational Culture
April 15, 2014 2:15-3:15 p.m. EDT